Support & Service

Support Business Operates 24 x 7 – And So Do We.


  • Gazelle.Host designed a client-driven, proactive approach to supporting our customers. Our commitment to service, ability to execute and go to extra lengths in order to resolve any issue is what sets us apart. By providing multiple communication channels and customisable online tools, our customers have full visibility and support for their Gazelle.Host Products.

    We are always open for improvement suggestions. If you don't see a support feature you desire, simply drop us a line.


24 x 7 x 365 Live Support


  • We recognise that technology alone does not provide outstanding products and services. Smart, Innovative, Empowered people hold the key to success for our clients and their projects. Our staff consist of systems admins, web design professionals and engineers, along with expert business consultants and sales & marketing trainers.

  • Gazelle.Host customers have access to live 24 x 7 x 365 Tier 1 support, as well as a maximum of 24 hour turnaround time for a Tier 2 or Tier 3 support issue or question.
    Customers can contact us via phone, email or online chat – whatever’s most convenient. Our support teams maintain dedicated run-books and architecture diagrams for your solution so you never interact with someone who is unfamiliar with your needs. 90% of the time, the support expert who responds to your query will be the one who resolves your issue quickly and efficiently. 


Customer Portal


  • Gazelle.Host provides customers with a robust, yet intuitive and simple set of monitoring and management tools that are available through the Client Portal (based on industry standard cPanel). With one-click control, customers can provision, monitor and manage services, domains, firewalls and other settings. Our Customer Portal is also tied directly into our ticketing system which helps accelerate the resolution of complex issues.

  • "My Account" is a Billing &Services and General Support Portal. It can be accessed by clicking on the "My Account" tab.




Every Gazelle.Host Account Comes with Amazing Features and Extras!

Domains & Websites:
✓ Free Site Builder
✓ Free Domain Name*
✓ Unlimited Sub-Domains
✓ Unlimited Add-on Domains
✓ Unlimited Parked Domains
✓ Free Domain Forwarding
Professional Emails:
✓ Unlimited Emails
✓ Webmail, POP3, IMAP
✓ Spam Assassin
✓ E-mail Autoresponder
Other Features:
✓ FTP + Web File Manager
✓ SSH Access
✓ Security Protection
✓ Override .htaccess Support
✓ Site Stats & Analytics
✓ PHP, MySQL, CGI Library
✓ Custom PHP.INI, Perl 5, Python
✓ Ruby/Ruby on Rails
✓ JS, HTML 5, Flash Support
✓ Free Railguns® ($200 value)
✓ Over 75 Free Apps & Scripts
✓ $100 Google AdWords Offer
✓ $100 Yahoo!/Bing Credit
Optimized for CMS:
✓ WordPress Hosting
✓ Joomla Hosting
✓ Magento Hosting
✓ Wiki or Blog Hosting
eCommerce Extras: **
✓ SSL Secure Server
✓ Shopping Cart Enabled
✓ Agora, Cube Cart, Zen Cart
✓ Payment Processing
✓ Many more Extras
Other Scripts:
✓ Message Forum (PHPBB and More)
✓ Form-mail Scripts
✓ Social Networking Scripts
✓ Mailing Lists Image Galleries
✓ Poll and Survey Software
✓ Almost any Script Available! ***
Why Us?
Peace of Mind:
✓ 99.9% Uptime Guarantee
✓ 30 Day Money Back Guarantee
✓ 24/7/365 Technical Support
✓ Video Tutorials and Help Articles
✓ Community Forum Access
State-of-the-art IT:
✓ World Class Server Technology
✓ Dual Quad Processors (Intel)
✓ SSD Storage, Gigabit Network
✓ UPS Power Backup + Generator
✓ Customized Apache Web Server
✓ 24/7 Network Monitoring
✓ Investing in Wind Energy and RECs
✓ Green, Sustainable Hosting
Supporting YOU:
✓ In Business Since 2000
✓ Award Winning Service and Designs
✓ A Tribe of Satisfied customers
✓ Global Reach and Support
✓ US, UK and Australian Office
✓ Investing in Online Startups
✓ Deeply Involved in the Community
*Free domain (com,, net, org, name with PRO HOSTING PLAN - If you register an alternative domain, a credit of $10.00 will be applied to your account
** Contact us today. For as little as $99 we can help you set up a powerful online store accepting payments in 17 currencies from all over the World.
** Contact us today. We would love to hear about your project and help you turn it into reality!

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